McMaster-Carr Supply Co at 200 Aurora Industrial Parkway, Aurora, Ohio.

The customer service was great, and they had what i needed. That being said though, I was told they do not accept Discover card or even plain old cash. For that reason I could not complete my purchase and took my business elsewhere.

1) We've read lots of comments about McMaster-Carr not publishing their shipping rates. We ordered two stainless steel ball bearings (1 1/2" and 1") and the ground shipping was estimated to be $5. (I contacted Customer Service by email before placing the order; they responded with a shipping estimate within 5 minutes!) 2) I was having difficulty getting their system to accept our order. After entering our info 3 times, I called Customer Service and the representative stayed on the phone with me for about 15 minutes until the order would place. Turns out I left a required field blank (I don't see well). The representative was SO patient and sweet; it didn't matter in the least that our order was only $20. This is how Customer Service should be. BRAVO, McMaster-Carr!